Terms and Conditions

Please read these Terms and Conditions before you make a booking as you need to be aware of these important points regarding the holidays on offer and the holiday booking process. If there is anything that you do not understand, or needs clarifying, please contact us.

It is an implied term that, by using this website, visitor accepts our terms of use stated below.

Booking
1. All rates are per property (NOT per person). We only offer sole use entire properties, unless stated otherwise within the property detail page.
2. All property rates are inclusive of VAT at the current applicable rate and service.
3. All accommodation providers require that there is at least one person aged 18 or over staying at the property for each booking. In some instances our property providers require that the lead guest of each booking is aged 21 or over.
4. When you make a reservation through our website, the rates that you see on your search results at the time you make the booking are the rates that we apply and confirm to you. If there are any unforeseen changes or problems with your reservation, we will contact you first for your approval/instructions, before arranging the reservation for you.
5. If you make an online booking request, you will receive a confirmation email which will include the property’s payment terms, cancellation policy and check-in procedure.
6. In the event that the property of your choice is fully booked at the time of submitting your reservation request, we will endeavor to offer you an alternative of similar price, quality and location. We will not, however, proceed with an alternative reservation without your prior approval.
7. Shortly after you submit the booking request you will be notified by email of your reservation confirmation. The email will include full booking details: your booking reference and the property’s cancellation policy, address and telephone number, so you’ll have all the information you need.
8. Occasionally we may be unable to offer direct contact with the accommodation provider. When this occurs, we will act as your communication proxy between the host and the client. This is due to privacy requests needed by some private hosts.
9. Our customer support team working hours are: 9:00 AM – 17:00 PM GMT. We strive to get back to you within minutes, however at peak times we may run a backlog of 2-4 hours. Preferred method of communication is email due to it’s archiving capabilities. Should you still wish to talk to us by phone, feel free to call us, but expect that most details regarding available dates, special requests etc. require checking with the landlords.
Group Leader (Lead Name) Responsibilities
1. The person who makes the booking is called the ‘Group Leader’ (or ‘Lead Name’). It is their responsibility to act on behalf of the whole group. They are responsible for the full cost of the holiday, including any cancellations or amendment charges so therefore must have the authority from the group to pay for the holiday on their behalf. When the Group Leader books the holiday, he/she is confirming that all those traveling accept the Operator’s booking Terms and Conditions. They are also required to collect all group member names and inform us of any group member requests (dietary requirements etc). We will only communicate with the Group Leader who must inform the other members of the party of any changes or amendments to the booking. It is the Group Leader’s responsibility to notify us of any change to their contact details.
Assistance
1. If you require assistance with your booking, please contact us by any of the following methods:
  
  Telephone:
  
  Email: bookings@chlets.com
Reservation
1. To reserve the property the client will make the booking request via email and also fill, sign and return the Booking Agreement along with a government issued photo ID copy (ID card, Passport or Driver’s License) and effect a 50% down payment of the rental rate if the rental dates fall within the next holiday season (6 months or more) or 100% down payment of the rental rate if hire dates fall within current holiday season (less than 6 months), unless otherwise agreed. On receipt of the down payment, the company will issue a Booking Confirmation document.
Payments
1. Your payment is guaranteed by our company from the time of booking until check out time.
2. The Payment Methods that we accept are Credit Cards, Bank transfers and Crypto (USDT, BTC, ETH, XMR). Please note that your bank may charge you for an international transfer or currency conversion when the transfer is submitted – those fees are your responsibility.
3. If We are unable to collect any amounts you owe for a confirmed Booking or damages claim, We may engage in collection efforts to recover such amounts from You. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to Us by you. Such communication may be made by Us or by anyone on Our behalf, including but not limited to a third party collection agent.
4. Security Deposits. A deposit is not required upon booking. The Owner/Manager of the propriety can request a pre-authorisation of Your payment card and hold such amount as the Owner determines for the Security Deposit upon Your check-in at the applicable Property and/or He may charge Your payment card in the event of damage caused at a Property pursuant to the terms of the Rental Agreement and the Security Deposit. Security Deposits, if required by an Owner, may be applied to any fees due from You overstaying at a Booking without the Owner’s consent.
5. Overstaying Without the Owner’s Consent. You agree that a confirmed Booking is merely a license granted by the Owner to You to enter and use the Property for the limited duration of the confirmed Booking and in accordance with Your agreement with the Owner. You further agree to leave the Property no later than the checkout time that the Owner specifies in the Property Listing or such other time as mutually agreed upon between You and the Owner. If You stay past the agreed upon checkout time without the Owner’s consent, You no longer have a license to stay in the Property and the Owner is entitled to make You leave. In addition, You agree that the Owner can charge You, for each 24 hour period that You stay over the agreed period without the Owner’s consent, an additional nightly fee of two times the average nightly rate that You originally paid in order to stay in the Property to cover the inconvenience suffered by the Owner, plus all applicable fees, taxes, and any legal expenses incurred by the Owner to make You leave. You also authorize Us to charge any payment method You have on file in the event that you overstay your Booking and are being charged accordingly under this Section 8.11.
6. Scheduled Payments. Owners may ask You to make scheduled, partial payments toward the total amount owed for a confirmed rental of the applicable Property (collectively, “Scheduled Payments”). If Scheduled Payments apply to Your payment obligations, we will invoice you for the total amount owed for the confirmed Property rental, based on the schedule and amounts noted in the Booking Request or in other communications.
Cancellation Policy
1. For all advertised proprieties the following cancellation policy applies unless otherwise stated.
2. Short term holiday rental (less than 28 days): 50% refund up until 56 days prior to arrival. After 56 days prior to arrival you will be charged 100% of your stay, less any cleaning and damage deposits. If Free Cancellation is purchased through us, you can cancel your holiday for any reason and receive a 100% refund (less the Free Cancellation fee) up until 7 calendar days before check-in. Less than 7 calendar days before check-in, full deposit is lost. Refunds are processed within 28 days to discourage customers from changing accommodation.
3. Long Term: first month down payment, one month security deposit, 30-day notice for lease termination. Applied to all reservations that exceed 3 months. If 30-day notice for lease termination is not received, tenant agrees to be charged 100% of security deposit.
4. To cancel a booking please contact us as soon as possible by telephone or email, quoting your booking reference number (from your confirmation email). We will then process the cancellation with the property providers.
5. If you fail to arrive at the property on your intended date of arrival without prior cancellation within the specified period, we are entitled to refuse a refund.
Indemnification
1. You agree to defend, indemnify and hold harmless our company, and each of their officers, directors, employees and agents against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, brought or occasioned by third parties alleging, arising out of, or in connection with: (a) any Submissions; (b) Your use of any Third Party Content or the Site; (c) Your breach of these Terms of Use or the documents referenced herein; (d) Your violation of any law or the rights of a third party; or (e) Your use of any Property.
Passport and Visa Requirements
1. It is the Group Leader’s responsibility to ensure that each member of the group has a valid passport and relevant Visa (if applicable) to travel for the duration of the ski holiday. If you are unsure of your requirements then please consult with the relevant embassy before your holiday.
Facilities / Services
1. Unfortunately certain facilities (such as TV, internet access, hot tubs etc) or certain in-resort services, offered as part of a holiday, cannot usually be guaranteed during your stay (due to technical faults or similar) or their use may be limited. The property providers usually strives to keep any disruption to an advertised facility or service to a minimum but certain circumstances that prevent normal use may be beyond their control.
Limitation of Liability
1. We exclude all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. We shall not be liable for any loss or damage suffered as the result of the use of this website.
Cookie Policy
1. This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
Travel Insurance
1. Appropriate travel insurance is an essential requirement of any holiday. Please note that our offers do not include such insurance.
Accuracy of Property and Catering information
1. As we advertise on behalf of different property providers, all information is provided by them. The property providers may change their property descriptions from time to time as we strive to keep our site updated. This, however, cannot be guaranteed and regrettably errors may occasionally occur. Should such event occur, we take all responsability to repair any damages to our guests, limited to partial or full refunds.
Prohibited Activities
1. You agree that You shall not, either directly or indirectly:
  1. use the Site or its contents for any commercial purpose or any purpose not permitted by these Terms of Use;
  2. make, or use the Site to make, any speculative, false, or fraudulent reservation, reservation request or any reservation in anticipation of demand;
  3. use the Site or the Services for the purpose of Booking or soliciting a rental for a property other than a Property under a valid Property Listing;
  4. access, monitor, reproduce, upload, republish, distribute, transmit, display or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without Our express written permission;
  5. violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;
  6. take any action that imposes, or may impose, in Our discretion, an unreasonable or disproportionately large load on Our infrastructure, or adversely affects the performance of the Site, or infringes on Our copyright or the copyright of Our suppliers;
  7. deep-link to any portion of the Site (including, without limitation, the purchase path for any travel services) for any purpose without Our express written permission;
  8. “frame”, “mirror” or otherwise incorporate any part of the Site into any other website without Our prior written authorization;
  9. take any action that may undermine the feedback or ratings systems, including posting false, inaccurate or misleading feedback, ratings and reviews;
  10. sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties;
  11. post or transmit any false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms and Conditions; or
Our Website
1. All property information and descriptions are supplied by the property providers. Whilst we do our utmost to maintain accuracy and to check details wherever possible, we cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.
2. We also reserve the right to change information published on the site at any time, including rates, descriptions and photographs.
3. We make no warranty or representation about the fitness or suitability of any product or service advertised on its web site. We cannot accept responsibility for any changes or closures to local amenities or attractions listed within the web site or literature.
4. These terms do not affect consumer statutory rights.We reserve the right to update any part of these terms and conditions at any time, as may be required and as may be in line with the company’s business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party, and that any such third party undertakes to comply with any such changes.
5. Appropriate travel insurance is an essential requirement of your ski holiday. Please note that our offers do not include such insurance.
Force Majeure
1. If the place where the property is located enters pandemic lock-down or if the place from where the client is coming from enters lock-down or if the flights or other types of transportation are canceled as a force majeure due to war, pandemic, fire, earthquake or other disasters, the client is entitled to a full refund.If the client cannot travel due to suffering from COVID-19, or any other persons in the client’s group cannot travel due to being diagnosed with COVID-19, the client is entitled to a full refund.
2. Should an accommodation provider have to alter or cancel a booking due to unforeseen circumstances, provided that we are informed of it, we will do our utmost to inform you where is reasonably possible; at times it may not be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we are liable to you with regards to making a full refund but not to offering any compensation. We will also do our best to find you an appropriate alternative accommodation of a similar standard and we shall cover all additional costs incurred as a result of finding and transporting your party to such accommodation, however you will have the option to accept or reject such proposal.
Miscellaneous
1. Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The currency information supplied by on the Site is believed to be accurate, but the our company do not warrant or guarantee such accuracy.
2. Travel to certain destinations may involve greater risk than others. We urge You to review travel prohibitions, warnings, announcements and advice issued by government bodies prior to booking travel to international destinations. By publishing Property Listings pertaining to properties located in a particular destination, We do not represent or warrant that travel to such locations is advisable or without risk, and We are not liable for damages or losses that may result from such travel.
3. We will not be in breach of these Terms and Conditions, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond Our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, natural disaster, accident or acts of terrorism.
4. If a provision of these Terms and Conditions (or part of any provision) is found to be illegal, invalid or unenforceable, the enforceability of any other part of these Terms and Conditions will not be affected.
5. Nothing contained in these Terms and Conditions limits Our right to comply with law enforcement or other governmental or legal requests or requirements relating to Your use of the Site or information provided to or gathered by Us with respect to such use.
6. Where the Site contains links to other websites and resources provided by third parties, these links are provided for Your information and convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from Your use of them. It is up to You to take precautions to ensure that whatever links You select or software You download (whether from the Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
7. If a client enters into a dispute with us in the EU, alternative methods for resolving that dispute are available online here: http://ec.europa.eu/consumers/odr/.
8. The original version of these Terms and Conditions was written in English before being translated into other languages as a courtesy. In the event of a dispute about the content or the interpretation of these Terms and Conditions, or in the case of inconsistency or difference between the English version and a translated version, the English language version to the extent permitted by law shall apply and prevail. The English version is available by changing Your language settings on the Site.

Updated: 24 February 2024

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Terms and Conditions